contact us

For any wholesale inquiry, please email to pei@favalava.co :)

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FAQs

We offer a 14-day appreciation period, which is better than the Consumer Protection Law requires. Please make sure to keep the original condition and packaging of the product when returning or exchanging. For details, please refer to the Return and Exchange Policy page.

The shipping time depends on the order quantity. We usually ship within 1 to 3 business days (usually within one day). If you're in a hurry, we also accept expedited requests 😆. Normal delivery time for post office home delivery is about 1-2 business days, and for convenience store delivery, it's about 2-3 business days, excluding major holidays.

When a product is sold out, you can submit a notification request by clicking the "Notify me when restocked" button under the add to cart button. Regular products are usually restocked, and we may consider restocking special products if there are many requests!