Shipping Related Questions

For all orders on the site, orders over $3000 (inclusive) receive free shipping.

For orders below $3000, we charge a shipping fee of $80 per order.

International shipping free shipping thresholds start from $5000 per order, varying by country.

Please refer to the shipping information page for details

Post office home delivery usually takes 1-2 days, and it's common for packages to arrive the next day, except during major holidays when there might be delays. Convenience store delivery usually takes 2-3 days. If you have urgent needs, please mention them in the order notes, and we will process your order as soon as possible.

Normally it takes 1-2 business days, as currently only the owner is handling the shipping. If you have urgent needs, let us know in the order notes, and we will try to expedite the process.

You can change the address before the order is shipped. Please contact us directly for assistance.

Yes, we do. Please see more details in this page

A full list of all of our shipping areas can be found here .

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Return and Exchange Related Questions

We provide a 14-day appreciation period that is better than the consumer protection law

For more detailed return and exchange methods, please refer to the return policy page

Unfortunately, we do not accept returns or exchanges for sale items. If you have any questions about sizing, please feel free to discuss with us before placing your order.

Please send an email to pei@favalava.co and include your order number and the item you wish to return or exchange in the email. We will provide you with the necessary documents.

Order Related Questions

Please first check the expiration date of the coupon. Usually, discount codes have a time limit or a usage limit and may not apply to every product. If you still have problems, please contact us directly for assistance.

Please contact us as soon as possible to make changes. Corrections can still be made before the order is shipped.

If you used the Ministry of Finance's mobile barcode, the prize money will be directly transferred to your designated account. If you chose a member carrier, we will send you the physical winning invoice directly (we will first email you to ask for the shipping address), and you will need to claim the prize yourself.

No. The system allows guests to shop as well.

Product related questions

The most accurate way is to measure your measurements and refer to the height data and size chart

There is also a fitting report data on the product page of each style for reference. If you are still unsure, please feel free to ask us via private message.

Strictly speaking, you can wear anything into the water. But broadly speaking, you need to consider your surfing ability, whether you can avoid waves, and the conditions of the waves that day. If we had to say, we think the stability order is: one-piece swimsuit > cross-back top > other swimsuits > thin string swimsuits. You also need to consider the fit and elasticity of the swimsuit to find the one that looks good and is comfortable for your figure!

Absolutely, our fabric has passed both seawater and pool chlorine fastness tests, so you can wear it anywhere. However, due to the chemical nature of pool chlorine, you should rinse the swimsuit with clean water after wearing it, as prolonged exposure can damage the elastic fibers in the fabric.

If you still have questions not listed above, please contact us directly