privacy policy

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This Privacy Policy explains how we collect, use, and disclose your personal information when you shop on favalava.co ("the Site" or "we").

Contact information

If you have any questions after reading this policy, need more information about our privacy policy, or wish to file a complaint, please contact us at the following email: pei@favalava.co

 

Collection of personal information

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your shopping. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as "Personal Information." For more information on what personal information we collect and why we collect it, please see the list below.

 

Device Information

Purpose of Collection: To accurately load the Site for you and analyze the usage of the Site to optimize our website. Collection

Source: Automatically collected when you access our website using cookies, log files, web beacons, tags, or pixels. Disclosure for Business Purposes: Shared with our processor Shopify.

Collected Personal Information: Web browser version, IP address, time zone, cookie information, websites or products viewed, search terms, and how you interact with the Site.

 

Order information

Purpose of Collection: To fulfill our contract and provide products or services, process your payment information, arrange for shipping, send invoices or order confirmations, communicate with you, screen for potential risk or fraud in orders, and provide information or advertising related to our products or services when in line with your preferences.

Collection Source: Collected from you. Disclosure for Business Purposes: Shared with our processor Shopify.

Collected Personal Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

Sharing Personal Information

We share your personal information with service providers to help us provide services and fulfill our contract with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. To comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights, we may share your personal information.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchase information, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, sometimes through cookies or other similar technologies.

Your Rights

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information above. [Or insert alternative instructions for submitting access, deletion, correction, and portability requests]

Your personal information will initially be processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

California Consumer Privacy Act (CCPA)

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the "Right to Know"), to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information above. [Or insert alternative instructions for submitting access, deletion, correction, and portability requests]

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

 

Cookies required for essential store functionality

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session
checkout_session_lookup Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
identity-state Used in connection with customer authentication. 24h
identity-state-<<token>> Used in connection with customer authentication. 24h
identity_customer_account_number Used in connection with customer authentication. 12w

Reporting and Analysis

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics. session

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The duration of a cookie's storage on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that deleting or blocking cookies may have a negative impact on your user experience, and some parts of our website may not be fully accessible.

Most browsers automatically accept cookies, but you can choose to accept or reject cookies through browser controls, usually found in the browser's "Tools" or "Preferences" settings. For more information on how to modify browser settings or how to block, manage, or filter cookies, you can find it in the browser's help file or at the following website: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do not track

Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals, so we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

As mentioned above, if you would like to make a complaint, please contact us through the email or postal address provided in the "Contact" section above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant consumer authority.

[Last updated: March 30, 2023]